Privacy
How we handle your information
Short version: we use what you send us to answer your enquiry, and nothing else.
What we collect
If you use the enquiry form on this website, we receive the name, contact details and message you type into it, along with the optional details about your tank or pond. That is all the form sends.
What we do with it
We use it to reply to you. We do not sell it, share it with anyone else for their own purposes, or add you to a mailing list.
How long we keep it
Enquiries sit in the shop's mailbox until they are dealt with and are cleared out periodically after that. If you would like your enquiry deleted sooner, ask us and we will do it.
The mailing list
If you sign up we keep whichever contact detail you chose, an email address or a WhatsApp number, your name if you gave one, and the topics you ticked. We use them to send you the things you asked for and nothing else.
If you choose WhatsApp we message you directly. You are not added to a group, and no other customer sees your number. Reply STOP at any time and we will take you off. Messages are sent through WhatsApp, so their own terms and privacy policy apply to the delivery.
Every email has an unsubscribe link, and you can also just tell us and we will take you off. Your details are never sold, rented or passed to anyone for their own marketing.
Cookies and analytics
This site does not use advertising or tracking cookies and does not build a profile of you. We use privacy-friendly analytics to count page visits so we know which pages are useful. It does not use cookies and does not identify individual visitors.
If you choose to pause the moving graphics on the site, that preference is stored in your own browser. It never reaches us.
Links to other sites
Where we link to Google Maps or our social media pages, those services have their own privacy policies and we have no control over them.
Your rights
You can ask us what information we hold about you, ask us to correct it or ask us to delete it. Get in touch and we will sort it out. If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
Contact
Castle Aquatics, 426 Well Hall Road, Eltham,London SE9 6UD.
Telephone 020 8856 0505.
Email info@castle-aquatics.co.uk.